RETURNS OR EXCHANGES

Welcome to hktyg.com! (hereinafter referred to as “this website”). In order to ensure that your shopping experience is pleasant and worry-free, we have formulated the following return and exchange policy. Please read the following terms carefully so that you can smoothly apply for a return or exchange when necessary.

1. Return and Exchange Conditions
   Product Quality Issues: If the product you received has quality problems, such as damage, defects, wrong delivery, missing delivery, etc., you have the right to apply for a return or exchange.
   Product does not meet the description: If the product you received is significantly inconsistent with the description on this website, such as color, size, specifications, etc., you have the right to apply for a return or exchange.
   Return or Exchange for Personal Reasons: If you need to return or exchange the product for personal reasons (such as dislike, inappropriate size, wrong purchase, etc.), please apply within 7 days after receiving the product and ensure that the product and packaging are intact.
2. Return and Exchange Process
   Submit an application: Log in to your account, enter the “My Order” page, find the order that needs to be returned or exchanged, click “Apply for Return or Exchange”, fill in the relevant information and submit the application.
   Review application: The customer service team will review your application as soon as possible after receiving it to confirm whether it meets the conditions for return and exchange.
   Return the goods: If the application is approved, we will provide the return address and return requirements. You need to return the goods and packaging intact as required.
   Refund or exchange:
   If you choose a refund, we will handle the refund procedures for you as soon as possible after receiving the returned goods and confirming that they are correct, and the refund will be returned to your payment account by the original route.
   If you choose to exchange, we will send you a replacement product as soon as possible after receiving the returned goods and confirming that they are correct, and the shipping cost of the replacement product will be borne by you.
3. Notes
   Return and exchange time limit: If you apply for a return or exchange for personal reasons, please apply within 7 days after receiving the goods.
   Goods and packaging: The returned goods and packaging must be kept intact and must not have signs of use, damage or contamination. If the goods and packaging do not meet the requirements, this website has the right to reject the return and exchange application.
   Shipping costs: For returns and exchanges due to product quality issues or not in accordance with the description, the shipping costs will be borne by us; for returns and exchanges due to personal reasons, the shipping costs will be borne by you.
   Special products: Some special products (such as customized products, consumables, etc.) may not support returns and exchanges. Please refer to the product details page for details.

We are committed to providing you with the best stationery shopping experience. If your shopping experience does not meet your expectations, please feel free to use our return and exchange policy, we will serve you wholeheartedly!